At Vitality Staffing we count on the customer service department to interact professionally with our valued customers when they have questions or concerns. We’re looking for a highly skilled customer service representative with 3+ years experienced to join our team.
The ideal candidate is a quick learner who can think on their feet and resolve any issues with a customer-first business mentality. This person should also have experience in sales, as the opportunity may arise to promote company services. The most successful customer service representative will have the communication and interpersonal skills needed to provide support, answer questions, and resolve issues in an efficient manner. Serving as the voice and face of our company, the representative will be integral in reinforcing our reputation for exceptional customer service.
Objectives of this role
Identify and address customer needs, with a goal of total satisfaction
Provide expert answers to questions about our services, pricing, and availability while presenting the value of our services portfolio to customers
Meet customer-service department sales targets, generating leads when opportunities arise
Follow company guidelines and procedures for communications with minimal supervision
Recommend improvements to company processes for efficiency
Responsibilities
Build expert, dynamic knowledge of the company’s products and services
Conduct research with available resources to satisfy customer inquiries
Respond quickly, professionally, and accurately to customer inquiries.
Meet personal/team qualitative and quantitative targets by explaining the benefits of additional services to customers and seizing opportunities to sell
Required skills and qualifications
Successful experience in a corporate environment for 3+ years
Strong communication skills, including active listening and clear articulation
Ability to solve problems, alleviate conflicts, and escalate tactfully
Ability to multitask, manage time, and prioritize
Ability to work individually and as a team member
Preferred skills and qualifications
Experience in sales
Proven track record of meeting or exceeding sales quotas
