Position Summary

The Call Center Representative handles a large volume of inbound and outbound calls, takes orders, answers questions and addresses any concerns of the customer.  This position requires an individual with exceptional people skills and has a high level of productivity and performance.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

Driving Company Performance

• Manage large volume of inbound and outbound calls in a timely manner and provide accurate, satisfactory answers to queries and concerns.

• Process customer orders; verify for accuracy and completeness.

• Identify customer needs, clarify and research every issue providing positive resolutions.

• Make recommendations for additional products and services.

• Ensure customers feel valued and supported.

• De-escalate situations involving dissatisfied customers, offering patient assistance and support. 

Employee Management & Development

• Customer Service skills

• Active Listening Training

• Problem solving

• Product knowledge to seize opportunity to sell additional products

Requirements

• Exceptional customer service skills to maintain relationships with customers and co-workers

• Proficient Microsoft Office Suite and Excel abilities

• Adept listening skills

• Excellent oral and written communication skills