Hours 11pm to 7am

Customer service in logistics is the support and assistance provided to customers throughout the shipping process. It includes managing orders, tracking shipments, and resolving issues. 
What does customer service in logistics include?

• Order management: Receiving orders, managing payments, and picking and packing goods 

• Shipment tracking: Keeping customers updated on the status of their order 

• Issue resolution: Handling problems that arise during shipping, such as delays or damaged goods 

• Return handling: Managing returns and providing a smooth return process