Hiring NOW a CSR in North Bergen
Schedules
Mon-Fri 11pm to 6am

Mon-Fri 8am to 5pm

Job Description

Major Duties and Responsibilities:  

• Prepare, handle, and process documentation- including house and master air waybills, commercial documents and customs/regulatory documents

• Update shipment information it a timely and accurate manner into our operating system

• Timely freight dispatch to avoid disruptions in customer's supply chain  

• Communicate effectively and timely with customers, vendors, and internal Expeditors network through high volume of email, phone, instant message, and in person

• Review and monitor reports to understand individual performance, impact and opportunities for development

• Accurately execute invoicing based on established customer SOP's, rate shells and Tariffs 

• Contribute to maintaining strong vendor relationships- airlines, trucking companies and others

• Maintain compliance standards at all times- including internal policies and procedures, external government regulations and customer requirements

• Meet key performance indicators in support of department, branch, product and company goals

• Desire to understand overall department process flow and constantly seek opportunities for improved efficiencies

• Escalate problems or decisions to Management based on established guidelines and procedures when necessary

Skills
- Excellent communication Skills,
- Good computer Skills