The Logistics Customer Service Representative manages communication between customers, carriers, and internal teams to ensure timely and accurate delivery of goods. A successful representative builds strong customer relationships, solves problems quickly, and maintains operational efficiency from order placement to final delivery. 

Hours 7:30am to 4:30pm Mon-Fri

Key responsibilities

• Customer communication: Serve as the main point of contact for customer inquiries via phone, email, and other platforms. This includes providing shipment quotes, tracking updates, and resolving issues.
• Order and shipment management: Enter, process, and manage customer orders accurately using logistics software. This involves coordinating with carriers to schedule pickups and deliveries.
• Issue resolution: Proactively address and resolve problems such as shipping delays, damages, billing discrepancies, or missing packages.
• Internal coordination: Work closely with other departments, including sales, warehousing, and procurement, to ensure seamless logistics operations and meet customer needs.
• Documentation and reporting: Prepare and review shipping documents, including bills of lading and invoices, to ensure accuracy. Maintain accurate records of all customer interactions and transactions.
• Monitoring performance: Track key performance indicators (KPIs) like on-time delivery rates and customer satisfaction scores to ensure service standards are met. 

Required skills and qualifications

• Communication: Excellent verbal and written communication skills are essential for professionally interacting with a diverse group of stakeholders.
• Problem-solving: The ability to analyze complex situations, identify root causes, and find effective solutions under pressure.
• Organizational skills: Strong time management, multitasking, and attention to detail are necessary to manage multiple orders and deadlines.
• Technical proficiency: Experience with logistics and order processing software (e.g., TMS, ERP), as well as Microsoft Office Suite, is typically required.